Shipping & Delivery
Shipping & Delivery
We ship worldwide and are committed to getting your order to you quickly and safely. Below you'll find everything you need to know about our shipping options, rates, and delivery times.
Order Processing
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with your tracking number once your order is on its way.
Shipping Rates
| Shipping Method | Eligibility | Cost |
|---|---|---|
| Free Shipping | Orders of $150.00 or more | FREE |
| Standard Shipping | Orders from $0.00 to $149.99 | $8.99 |
| Full Shipping | Available on all orders | $12.99 |
| VIP Shipping | Available on all orders | $19.99 |
We ship to countries all around the world. Delivery times vary by destination.
Track your package in real time using your tracking number on 17TRACK.
You will receive an email with your tracking details as soon as your order ships.
Delivery Delays
Estimated delivery times are not guaranteed. Delays may occur due to customs processing, public holidays, carrier disruptions, or other unforeseen circumstances beyond our control. We appreciate your patience and will always do our best to keep you informed.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. Sileneo is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@sileneo.com and we will do our best to make the correction before shipment.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you haven't received it, or if your package appears to be lost in transit, please contact us at support@sileneo.com and we will investigate the matter with the carrier.
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