Shipping policy

Shipping Policy

At Sileneo, we strive to get your order to you as quickly and safely as possible. Please read our shipping policy to understand how we process and deliver orders.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates

We offer the following shipping options for worldwide delivery:

                                                                                                                                         
Shipping Option Order Value Cost
Free Shipping Orders of $150.00 or more FREE
Standard Shipping Orders from $0.00 to $149.99 $8.99
Full Shipping All orders $12.99
VIP Shipping All orders $19.99

Delivery Times

Estimated delivery times vary by destination and shipping method selected. Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier conditions, or other factors beyond our control.

Worldwide Shipping

We ship to countries worldwide. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the shipping costs charged by Sileneo.

Customs & Import Fees

For international orders, customs authorities may require additional documentation or charge import duties and taxes. Sileneo has no control over these charges and cannot predict their amount. If you have questions about customs regulations in your country, we recommend contacting your local customs office before placing an order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking information. You can use this information to monitor the progress of your delivery.

Lost or Delayed Shipments

If your order appears lost or significantly delayed, please contact us at support@sileneo.com and we will do our best to investigate and assist you.

Incorrect Shipping Address

Please ensure your shipping address is accurate at the time of purchase. Sileneo is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your address, contact us immediately at support@sileneo.com before your order is shipped.

Contact Us

For any shipping-related questions, please reach out to our support team: