Terms of service

Terms of Service

Welcome to Sileneo. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our store.

1. General

These Terms of Service apply to all visitors, users, and customers of Sileneo. By accessing our store, you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian to use this site.

2. Products & Availability

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction. Product availability may change at any time without notice. We make every effort to display product descriptions and images as accurately as possible, but we do not guarantee that colors, sizes, or details will appear exactly as shown on your screen.

3. Pricing & Payment

All prices are listed in US Dollars (USD). We reserve the right to change prices at any time without notice. Payment must be made at the time of purchase. We accept major credit cards and other payment methods available at checkout. In case of a pricing error, we reserve the right to cancel any affected orders and issue a full refund.

4. Orders & Cancellations

By placing an order, you are making an offer to purchase a product. We reserve the right to accept or decline any order at our discretion. If we cancel your order, you will be notified and fully refunded. Once an order has been processed or shipped, we may not be able to cancel it — please contact us immediately at support@sileneo.com if you need to make changes.

5. Shipping & Delivery

We ship worldwide. Delivery times are estimates and may vary depending on location, carrier conditions, and customs delays. Sileneo is not responsible for delays caused by shipping carriers, customs agencies, or events beyond our control. For full details, please review our Shipping Policy.

6. Returns & Refunds

Returns are accepted within 7 days of delivery, subject to the conditions outlined in our Return & Refund Policy. Items must be unused and in original condition. Return shipping costs are the responsibility of the customer.

7. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the property of Sileneo and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any of our content without prior written permission.

8. User Conduct

You agree not to use our website for any unlawful purpose, to harass or harm others, to submit false information, or to engage in any activity that could damage, disable, or impair our services.

9. Disclaimer of Warranties

Our products and services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our website will be error-free, uninterrupted, or free of viruses or other harmful components.

10. Limitation of Liability

To the fullest extent permitted by law, Sileneo shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, even if we have been advised of the possibility of such damages.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with applicable laws. Any disputes arising from these terms shall be resolved in the appropriate jurisdiction.

12. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Updated terms will be posted on this page. Your continued use of our website after changes are posted constitutes your acceptance of the new terms.

13. Contact Us

If you have questions about these Terms of Service, please contact us: